Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP SuccessFactors Employee Central

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure alignment of support activities with business needs.
Mentor junior team members to enhance their technical and problem-solving skills.
Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:

Must To Have Skills: Proficiency in SAP SuccessFactors Employee Central.
Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
Experience with system monitoring tools and incident management processes.
Ability to work collaboratively in a multi-disciplinary team environment.
Excellent communication skills to effectively interact with technical and non-technical stakeholders.
Familiarity with business process workflows and their integration within enterprise systems.

Additional Information:

The candidate should have minimum 5 years of experience in SAP SuccessFactors Employee Central.
This position is based at our BDC11 - SEZ location.
A 15 years full time education is required.