Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP SuccessFactors Employee Central
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize support processes and system stability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP SuccessFactors Employee Central.
- Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
- Experience with system monitoring tools and incident management processes.
- Ability to work collaboratively in a multi-disciplinary team environment.
- Excellent communication skills to effectively interact with technical and non-technical stakeholders.
- Familiarity with business process workflows and their integration within enterprise systems.
Additional Information:
- The candidate should have minimum 5 years of experience in SAP SuccessFactors Employee Central.
- This position is based at our BDC11 - SEZ location.
- A 15 years full time education is required.
