Networking Concepts, Industrial Communication Protocols, Hmi, Rockwell Automation Solutions, Drive Integration, Electrical and Instrumentation Control Panel Design, Plc, Wiring Practices, SCADA

Javascript, CSS, HTML, Microsoft 365 applications, AI-enabled tools, SCORM standards, Articulate Storyline, Vyond, Rise, Adobe Creative Suite

VMware, Linux, System Administrator

Erp, storage data center hardware, supply chain processes, PLM systems, engineering change management, Aras Innovator, OnePDM, Microsoft Copilot, AI-assisted tools, enterprise server networking, MRP

SLA monitoring, Jira or similar ITIL-based ticketing tools, Change management processes, On-Premise infrastructure, Networking security fundamentals

ticketing systems , Itil Framework, Incident Management, remote team management, SLA KPI Management, Service Desk Operations, Reporting and Data Analysis

Data Security, Server Management, Vpns, Dns, Windows, Cloud Technologies, Firewalls, routing, Automation Tools, Load Balancers, Scripting, switching, load-balancing, enterprise-level networking, networking switches, virtualization concepts, Access Control, Linux OS environments

Microsoft 365, Incident Management, IT Support

Servicenow, Fortinet, Monitoring Tools, Switches, Juniper, JIRA, Aruba, Vpn, Routers, Citrix, BGP, F5, Solarwinds, Load Balancers, Nms, Cisco, Wireless, OSPF, Logicmonitor, Security Operations, Mpls, ITIL-based operations, Palo Alto firewalls, ITSM Technologies, nac, SD-WAN

Servicenow, Excel, Itil, Telephony reporting, ITSM processes