Step into a pivotal leadership role in our Loans group where precision, pace, and partnership matter. You'll drive operational excellence across core loan servicing activities while strengthening risk and control discipline. Join a team where your expertise elevates client outcomes and team performance

Job Summary

As a Loan Servicing Manager - Vice President within Loans, you oversee daily team execution to meet SLAs and operational priorities. You manage end-to-end servicing activities including deal closing, drawdowns, rollovers, repayments, pre-payments, funding, rate-fixings, fees, and external payments. You also strengthen controls, enable continuous improvement, and develop talent to sustain high-quality delivery.

Job Responsibilities

Monitor daily workflow to ensure SLA adherence and escalate exceptions for timely resolution.
Supervise end-to-end processes including deal closing, drawdowns, rollovers, repayments, and pre-payments.
Ensure consistent delivery against quality and quantity SLAs through disciplined capacity and workflow management.
Act as SME for complex queries and coordinate handoffs with onshore partners when required.
Implement knowledge management through SOP governance, updates, and structured training.
Drive compliance with process policies, guidelines, controls, and audit expectations.
Motivate team members through coaching, feedback, and performance management routines.
Identify root causes, evaluate options, and recommend solutions to resolve operational issues.
Collaborate across stakeholders to align priorities, manage dependencies, and deliver outcomes.
Assess training needs across process, product, and soft skills to improve effectiveness.
Build operational resilience by maintaining trained backups for critical queues and peak volumes.

Required qualifications, capabilities and skills

Hold a Bachelor's degree with minimum 12 years of relevant loan servicing experience.
Demonstrate hands-on experience supporting syndicated loans and/or back-office financial operations.
Apply strong knowledge of cash/nostro matching and General Ledger reconciliation practices.
Use SWIFT and remittance systems confidently for payment processing and investigations.
Exhibit strong analytical, investigative, and problem-solving skills for issue resolution.
Maintain a strong risk and control mindset across processes and escalations.
Lead people, performance, and escalation management while driving delivery-focused projects.

Preferred qualifications, capabilities and skills

Leverage working knowledge of loan servicing platforms such as Loan IQ.
Influence stakeholders and lead structured conversations to align on priorities and decisions.
Present succinct recommendations and issue summaries to senior management with clarity.
Communicate effectively across functions to accelerate domain learning and execution.
Apply strong judgment and analytical thinking to ambiguous, time-sensitive situations.
Understand investment banking loan products and the servicing lifecycle end-to-end.
Partner with product and operations teams to improve controls, efficiency, and client outcomes.