Step into a pivotal leadership role in our Loans group where precision, pace, and partnership matter. You'll drive operational excellence across core loan servicing activities while strengthening risk and control discipline. Join a team where your expertise elevates client outcomes and team performance
Job Summary
As a Loan Servicing Manager - Vice President within Loans, you oversee daily team execution to meet SLAs and operational priorities. You manage end-to-end servicing activities including deal closing, drawdowns, rollovers, repayments, pre-payments, funding, rate-fixings, fees, and external payments. You also strengthen controls, enable continuous improvement, and develop talent to sustain high-quality delivery.
Job Responsibilities
- Monitor daily workflow to ensure SLA adherence and escalate exceptions for timely resolution.
- Supervise end-to-end processes including deal closing, drawdowns, rollovers, repayments, and pre-payments.
- Ensure consistent delivery against quality and quantity SLAs through disciplined capacity and workflow management.
- Act as SME for complex queries and coordinate handoffs with onshore partners when required.
- Implement knowledge management through SOP governance, updates, and structured training.
- Drive compliance with process policies, guidelines, controls, and audit expectations.
- Motivate team members through coaching, feedback, and performance management routines.
- Identify root causes, evaluate options, and recommend solutions to resolve operational issues.
- Collaborate across stakeholders to align priorities, manage dependencies, and deliver outcomes.
- Assess training needs across process, product, and soft skills to improve effectiveness.
- Build operational resilience by maintaining trained backups for critical queues and peak volumes.
Required qualifications, capabilities and skills
- Hold a Bachelor's degree with minimum 12 years of relevant loan servicing experience.
- Demonstrate hands-on experience supporting syndicated loans and/or back-office financial operations.
- Apply strong knowledge of cash/nostro matching and General Ledger reconciliation practices.
- Use SWIFT and remittance systems confidently for payment processing and investigations.
- Exhibit strong analytical, investigative, and problem-solving skills for issue resolution.
- Maintain a strong risk and control mindset across processes and escalations.
- Lead people, performance, and escalation management while driving delivery-focused projects.
Preferred qualifications, capabilities and skills
- Leverage working knowledge of loan servicing platforms such as Loan IQ.
- Influence stakeholders and lead structured conversations to align on priorities and decisions.
- Present succinct recommendations and issue summaries to senior management with clarity.
- Communicate effectively across functions to accelerate domain learning and execution.
- Apply strong judgment and analytical thinking to ambiguous, time-sensitive situations.
- Understand investment banking loan products and the servicing lifecycle end-to-end.
- Partner with product and operations teams to improve controls, efficiency, and client outcomes.
