Job description

Role: Executive HR Operations

Process / Role Specific Responsibilities:

Handling calls and email incidents on payroll, workday.
Participates in ongoing production processing and performs basic operational tasks under direct supervision.
Be the first point of contact for all customers of Capita HR Solution, via varying communication channels, including phone, post and email
Work as an integral member of the Employee and Payroll Administration Centre (EPAC) team ensuring the highest quality of accurate information and administration support.
Assist/advise managers in the application of established procedures as defined within company policy
Investigate and respond to queries through various communication channels as appropriate
Be responsible for the input of data into computerized systems and the maintenance of accurate records of all client contacts and transactions working to 100% accuracy targets.
Verify data entered into computerized systems is accurate.
Provide administration support, including filing and the opening and distribution of post.
Scan/process and attach pre-selected information on to computerized systems
Provide support where needed on the processing and distribution of contractual information.
Ensure that all work is carried out to meet individual KPIs and overall department SLAs
Work closely with other departments and businesses to ensure a seamless, quality, customer focused service.

Essential

Excellent administrator with a sound administration background
High level of customer facing experience
High level of customer services via Telephone and Email communication
Experience of Customer Services and complaint Handling
Ability to Work on Own utilizing diplomacy and problem-solving skills
High level organizational skills
High level influencing skills
High level written and spoken communication skills
High level numeric skills
Meticulous attention to detail
Excellent Microsoft skills including Outlook, Excel and Word etc.
Ability to cope in a high-pressure busy environment whilst still remaining clam.

Desirable

Knowledge and experience of HR and Payroll systems and processes Experience of SAP
Experience of Oracle Right Now CRM.

Customer Support Representative