About the job

Skydo is looking for a Payment Operations Associate- Analysis and Automation with 1-4 years of experience to join us. This role will report to the Payment Operations Lead.

What you will do:

Daily Payment Operations:

Diligently execute Ops SOPs: Payment processing, invoicing, tracking, documentation, and forex conversion operations with various bank partners, ensuring timely payment flow and SLA adherence.
Manage and resolve operations tickets within defined SLAs with diligence and a customer-first approach.
Coordinate with customer-facing and compliance teams to manage customer escalations and resolve tickets and customer dependencies.

Reconciliation and Reporting:

Create real-time tracking dashboards using SQL and build automated reconciliation processes for foreign and Indian banking partners.
Generate and publish daily reports and keep track of KPIs for all banking partners and customer cohorts.
Present periodic performance insights and drive accountability through data-driven reporting.

Analysis, Strategy and Process Improvement:

Analyse the transaction data to identify trends, recurring issues and operational risks Recommend and implement process improvements and automations to reduce errors and turnaround time
Work closely with Operations leadership to shape strategic priorities and foster a strong culture of operational excellence

You're a good fit if you have:

Bachelor's degree from a Tier 1 institute with 1-4 years of work experience in a professional setting, in operations
Highly ethical, values-driven, initiative-taking, growth-oriented, and ambitious individual who can thrive in a fast-paced environment
Highly disciplined, punctual and responsible for handling the timely flow of high-value payments
Strong analytical skills, ability to understand and own metrics, deliver and improve operational Performance with internal and external partners; experience in SQL is required
Strong interpersonal skills, good communication skills in English and Hindi
Diligence, process orientation, and understanding of process linkage to KPIs
Experience in handling communications with vendors, partners and customers

The mindset we're seeking:

You're comfortable working with dashboards, reports, and data to track performance and improve day-to-day operations.
You enjoy solving operational problems, spotting gaps, and driving processes to closure with minimal supervision.

Payment Operations Associate - Analysis and Automation