Jira, Azure DevOps, Prioritization Techniques, Agile Delivery Practices, Contact Center Application Capabilities, Acceptance Criteria, Backlog Management, AI Capabilities for Contact Center, User Story Writing, Genesys Cloud

Lambda, Json, Webrtc, REST, Oauth2, Javascript, Security within Genesys Cloud CX, Genesys Cloud CX, Data Actions and external API integration, omnichannel SIP telephony, AWS cloud basics, CRM integrations, Conversational bots, GENESYS DIALOGUE ENGINE, ACD routing strategies, IVR IVA design