Senior Genesys Cloud CX Developer

Senior Genesys Cloud CX Developer

Hybrid · Full-time · Immediate start · Multiple Openings

3 days/week from office (Mumbai, Bangalore, Chennai, Hyderabad, or Pune), 2 days remote

We're hiring Senior Genesys Cloud CX Developers to design and build Genesys Cloud CX solutions for a leading global IT services company for a major global client overseas. This is a hands-on build role for engineers who have taken Genesys Cloud CX solutions from design through to production — not a configuration or support-only position.

Experience

4+ years hands-on specifically on Genesys Cloud CX (not legacy Engage/PureConnect), within a broader contact-centre/CX background. We're hiring at two levels — experienced hands-on developers (mid-to-senior) and senior solution owners who also lead end-to-end design and stakeholder conversations. This is not a junior role; we want proven delivery on live Cloud CX environments. Cloud CX depth matters more to us than total years.

What you'll do

Design and develop across the Genesys Cloud CX platform — Architect flows (inbound, in-queue, outbound, bot/digital), ACD and routing strategies, Data Actions and API integrations, CRM connectivity, and conversational bots. Senior hires will additionally own solutions end to end, including architecture decisions, production troubleshooting, and client-facing conversations.

Core Skills we're looking for

• Hands-on Genesys Cloud CX (not PureConnect/Engage)
• Genesys Architect flow development across flow types — flow logic, variables/data handling, error handling, reusable modules
• ACD routing strategies — skills-based, priority, predictive
• Data Actions and external API integration; Genesys Cloud REST APIs and event-driven design
• CRM integrations — Salesforce, ServiceNow, or Dynamics
• Conversational bots with hands-on GENESYS DIALOGUE ENGINE experience (NLU/NLP, intent/entity design, bot-to-agent handoff), AI Capabilities in Bots
• Genuine coding — JavaScript, JSON, REST, OAuth2 (Lambda a plus)
• Security within Genesys Cloud CX — OAuth2 grant types, RBAC, PII/PCI data handling
• Grounding in IVR/IVA design, omnichannel, SIP/telephony/WebRTC, and AWS/cloud basics
• Production experience — live deployments, incident handling, troubleshooting under load
• Strong English and client-facing communication

Nice to haves

• Genesys Cloud certification (GCP — Implementation, Developer, or Architect)
• Insurance / BFSI domain, or integrations with Guidewire, payment gateways, or mainframes
• Reporting & analytics, speech analytics

No single person ticks every box — we're looking for genuine all-rounders with real depth across several of these areas. If that's you, apply fast for a great opportunity!