Lex, S3, Lambda, Cloudwatch, Aws Services, Amazon Connect, IVR routing, CRM integrations

S3, Dynamodb, Python, Iam, Amazon Connect, Aws Lambda, Api Gateway, Rest Apis, CTI integrations, Amazon Lex

contact lens , Jira, Confluence, Amazon Connect, Process Mapping, Agent Workspace, Lambda Integrations, Visio, Lex Integration, User story creation and backlog management, Customer Profiles, Lucidchart, Gap analysis and business process re-engineering, Requirements elicitation and documentation, Contact Flows, Queues and Routing Profiles, Microsoft Office Suite, Amazon Connect Reporting Analytics

Data Governance, Security Compliance, Amazon Connect, Salesforce Voice Omni-Channel, Transcription, Voice analytics, Salesforce Service Cloud Voice, Routing strategies, Analytics, call recording, CTI troubleshooting, Real-time analytics, IVR contact flows

Servicenow, S3, Lex, Apis, Aws Services, Dynamodb, Jira, Lambda, Cloudwatch, Amazon Connect, Sns, Salesforce, CTI integrations, IVR applications, end-to-end testing, chat workflows, reporting capabilities