It Infrastructure, Bmc, Data Center Operations, Servicenow, Incident Management, escalation processes, Reporting, Monitoring ticketing tools, SLA tracking

Microsoft Active Directory, Ms Office 365, Gpos, Cisco Jabber, Enterprise encryption solutions, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10

Windows Troubleshooting, Outlook Configuration, Instalation