Customer Support Specialist

A leading European manufacturer establishing its India shared-services centre

Location: Gurugram, India — hybrid

About the Company

A leading European manufacturer is establishing its India shared-services centre and has partnered with Flexiple to hire its support team. You will support business customers and internal partners across regions, helping a long-established company run smoothly from India. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Support Specialist, you will own a portfolio of accounts and queries, resolve issues with care, and become the dependable point of contact customers come back to.

Key Responsibilities

Account Support

Resolve product, order, and account queries across email and chat
Own a set of accounts and build trusted, ongoing relationships
Document interactions and keep account records accurate

Coordination & Quality

Work with sales, operations, and technical teams on resolutions
Maintain service standards and contribute to support documentation

Ideal Candidate Profile

1 to 5 years in customer support, account support, or a service role
Clear written and spoken English and a methodical approach
Strong attention to detail and follow-through
A reliable remote-work setup and comfort with support tools

Preferred Qualifications

Experience in a B2B, manufacturing, or shared-services environment
Familiarity with CRM and ticketing tools
Comfort with a partial European time-zone overlap

What We Offer

A founding support seat at a European manufacturer's India centre
Remote-friendly, pan-India hiring with long-term placement
Stable, long-term work with an established global company
One application considered for this and future matched roles

Hiring Process

HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit