Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for
handling back-end infrastructure support as well as advanced second-level support of service requests
in a professional and timely manner and managing the activities and responsibilities of the service
desk team.
This relates to all technology, including workstations, servers, printers, networks, and
vendor-specific hardware and software.

Senior System Administrators have effective communication skills, problem-solving skills,experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.

Education and Qualifications

2-3 years of IT or related domain
Excellent written and verbal communication skills
Excellent customer service skills
Education: Graduate (Any stream) preferably in computer science or a related field
At least 2 years of experience in end-user technical support

Key Responsibilities/Duties:

Provide professional IT support to customers with a focus on customer service
Monitoring IT infrastructure of clients and administration.
Drive problem investigations and resolution as required.
Troubleshooting Windows server issues.
Monitor the network i.e., firewalls, switches, and access points.
Analyze network alerts and diagnose network errors.
Manage and troubleshoot Physical and Virtual servers.
Hyper-V, VMware, Azure, and AWS administration.
NAS, SAN Storage administration, and troubleshooting.
Plan on upgrades and updates of infrastructure.
Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA).

Must Have:

Hands-on experience with Wintel and Networking.
Strong customer service experience, and excellent verbal and written communication skills
Hands-on experience with Server and Network Administration and Troubleshooting
Good knowledge and experience of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS,etc.
Hands-on experience working on Hyper-V and VMware.
Advanced knowledge of Firewalls, Switching, and Routing.
Knowledge of backups and storage i.e., SAN and NAS
Hands-on experience with Wintel networking
Experienced in networking monitoring tools
Experience with data center monitoring and ops is good to have

NOC Engineer

Senior System Administrator - NOC