Senior System Administrator - NOC

• Managed Service Providers (MSPs)are always looking for skilled technicians who are responsible for
• handling back-end infrastructure support as well as advanced second-level support of service requests
• in a professional and timely manner and managing the activities and responsibilities of the service
• desk team.
• This relates to all technology, including workstations, servers, printers, networks, and
• vendor-specific hardware and software.

Senior System Administratorshave effective communication skills, problem-solving skills,experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.

Education and Qualifications

• 2-3 years of IT or related domain
• Excellent written and verbal communication skills
• Excellent customer service skills
• Education: Graduate (Any stream) preferably in computer science or a related field
• At least 2 years of experience in end-user technical support

Key Responsibilities/Duties:

• Provide professional IT support to customers with a focus on customer service
• Monitoring IT infrastructure of clients and administration.
• Drive problem investigations and resolution as required.
• Troubleshooting Windows server issues.
• Monitor the network i.e., firewalls, switches, and access points.
• Analyze network alerts and diagnose network errors.
• Manage and troubleshoot Physical and Virtual servers.
• Hyper-V, VMware, Azure, and AWS administration.
• NAS, SAN Storage administration, and troubleshooting.
• Plan on upgrades and updates of infrastructure.
• Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA).

Must Have:

• Hands-on experience with Wintel and Networking.
• Strong customer service experience, and excellent verbal and written communication skills
• Hands-on experience with Server and Network Administration and Troubleshooting
• Good knowledge and experience of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS,etc.
• Hands-on experience working on Hyper-V and VMware.
• Advanced knowledge of Firewalls, Switching, and Routing.
• Knowledge of backups and storage i.e., SAN and NAS
• Hands-on experience with Wintel networking
• Experienced in networking monitoring tools
• Experience with data center monitoring and ops is good to have