Role: ServiceNow CMDB + AIOps Developer

Experience: 7+ Years Overall Experience

ServiceNow Experience: Minimum 5 Years as a ServiceNow Developer

CMDB + AIOps Experience: Minimum 2 Years – Mandatory

Locations: Hyderabad | Pune | Bangalore

Role Summary

We are looking for experienced ServiceNow CMDB + AIOps Developers with strong hands-on expertise in ServiceNow development, ITOM/CMDB, and AI-driven automation. The ideal candidate should be capable of designing and implementing AI/GenAI and Agentic AI solutions within ServiceNow to improve ITSM/ITOM operations, automation, predictive insights, intelligent routing, and self-service capabilities.

Key Responsibilities

Design, develop, and implement AI Agents, Agentic AI, GenAI, and intelligent automation solutions for ServiceNow ITSM and ITOM.
Develop and enhance ServiceNow applications, workflows, integrations, and automation across ITSM, ITOM, and CMDB.
Design and implement AI-driven automation, predictive insights, intelligent incident routing, and self-service solutions.
Configure and customize CMDB, Discovery, Event Management, and other ITOM capabilities.
Develop ServiceNow solutions using JavaScript, Glide scripting, REST APIs, integrations, Flow Designer, Business Rules, Script Includes, and workflows.
Analyze business and operational requirements and translate them into scalable and maintainable ServiceNow solutions.
Collaborate with business stakeholders, operations, architects, and engineering teams throughout solution design and implementation.
Identify opportunities to leverage AI/ML and GenAI for improving service operations, incident management, problem management, and operational efficiency.
Ensure solutions adhere to ServiceNow development standards, security, governance, performance, scalability, and best practices.
Troubleshoot, optimize, and continuously improve existing ServiceNow applications and integrations.

Required Skills & Experience

7+ years of relevant IT/ServiceNow experience, with a minimum of 5 years of hands-on ServiceNow development experience.
Minimum 2 years of hands-on experience in ServiceNow CMDB + AIOps – Mandatory.
Strong hands-on experience with AI, GenAI, Machine Learning, Agentic AI, or intelligent automation.
Strong ServiceNow development experience across ITSM and ITOM.
Hands-on experience with CMDB, Discovery, Event Management, and service operations.
Strong proficiency in JavaScript, ServiceNow scripting, REST APIs, integrations, workflows, and Flow Designer.
Good understanding of ITIL processes, including Incident, Change, Problem, and Knowledge Management.
Experience in identifying and implementing automation and AI-driven operational improvements.
Strong analytical, problem-solving, design-thinking, stakeholder-management, and communication skills.
Ability to work effectively with cross-functional teams and translate business requirements into technical solutions.

Preferred Qualifications

ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-Discovery, CIS-ITOM, or relevant certifications.
Relevant AI/GenAI/ML certifications are desirable.
Experience with Agentic AI frameworks, AI orchestration, or GenAI implementation within enterprise environments is an added advantage.

ServiceNow CMDB + AIOps developer