Role: ServiceNow CMDB + AIOps Developer
Experience: 7+ Years Overall Experience
ServiceNow Experience: Minimum 5 Years as a ServiceNow Developer
CMDB + AIOps Experience: Minimum 2 Years – Mandatory
Locations: Hyderabad | Pune | Bangalore
Role Summary
We are looking for experienced ServiceNow CMDB + AIOps Developers with strong hands-on expertise in ServiceNow development, ITOM/CMDB, and AI-driven automation. The ideal candidate should be capable of designing and implementing AI/GenAI and Agentic AI solutions within ServiceNow to improve ITSM/ITOM operations, automation, predictive insights, intelligent routing, and self-service capabilities.
Key Responsibilities
- Design, develop, and implement AI Agents, Agentic AI, GenAI, and intelligent automation solutions for ServiceNow ITSM and ITOM.
- Develop and enhance ServiceNow applications, workflows, integrations, and automation across ITSM, ITOM, and CMDB.
- Design and implement AI-driven automation, predictive insights, intelligent incident routing, and self-service solutions.
- Configure and customize CMDB, Discovery, Event Management, and other ITOM capabilities.
- Develop ServiceNow solutions using JavaScript, Glide scripting, REST APIs, integrations, Flow Designer, Business Rules, Script Includes, and workflows.
- Analyze business and operational requirements and translate them into scalable and maintainable ServiceNow solutions.
- Collaborate with business stakeholders, operations, architects, and engineering teams throughout solution design and implementation.
- Identify opportunities to leverage AI/ML and GenAI for improving service operations, incident management, problem management, and operational efficiency.
- Ensure solutions adhere to ServiceNow development standards, security, governance, performance, scalability, and best practices.
- Troubleshoot, optimize, and continuously improve existing ServiceNow applications and integrations.
Required Skills & Experience
- 7+ years of relevant IT/ServiceNow experience, with a minimum of 5 years of hands-on ServiceNow development experience.
- Minimum 2 years of hands-on experience in ServiceNow CMDB + AIOps – Mandatory.
- Strong hands-on experience with AI, GenAI, Machine Learning, Agentic AI, or intelligent automation.
- Strong ServiceNow development experience across ITSM and ITOM.
- Hands-on experience with CMDB, Discovery, Event Management, and service operations.
- Strong proficiency in JavaScript, ServiceNow scripting, REST APIs, integrations, workflows, and Flow Designer.
- Good understanding of ITIL processes, including Incident, Change, Problem, and Knowledge Management.
- Experience in identifying and implementing automation and AI-driven operational improvements.
- Strong analytical, problem-solving, design-thinking, stakeholder-management, and communication skills.
- Ability to work effectively with cross-functional teams and translate business requirements into technical solutions.
Preferred Qualifications
- ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-Discovery, CIS-ITOM, or relevant certifications.
- Relevant AI/GenAI/ML certifications are desirable.
- Experience with Agentic AI frameworks, AI orchestration, or GenAI implementation within enterprise environments is an added advantage.
Key Focus Areas: ServiceNow Development | CMDB | AIOps | ITOM | ITSM | AI/GenAI | Agentic AI | Automation | Discovery | Event Management | Integrations
