THIS JOB ROLE IS ONLY FOR PEOPLE WITH DISABILITIES FOR A LOGISTICS COMPANY

Role: Telesales Executive – Ecommerce Solutions (ECS)

Function: Sales (Inside Sales / Telesales)

Location: Mumbai, India

Employment Type: Full-time

Experience: Preferably 2 to 4 years of experience in telesales, field sales, retail sales etc

Salary Band: 5 to 7 LPA based on experience

Role Purpose:

The Telesales Executive – Ecommerce Solutions (ECS) supports national ECS growth by acquiring and activating SME exporters and marketplace sellers through structured

outbound engagement. The role focuses on high-volume outreach, efficient onboarding, and repeat shipment activation and enabling scale.

Key Accountabilities & Responsibilities

Lead Engagement & Conversion

Conduct outbound calls and virtual engagements with SME exporters, marketplace sellers, and prospective ECS customers.
Qualify leads and convert them into onboarded ECS customers.
Support national ECS campaigns and marketplace-driven onboarding initiatives.

Customer Onboarding & Activation

Guide customers through account setup, documentation requirements, and first- shipment readiness.
Support customers during their initial shipping cycles to ensure repeat usage.
Coordinate with Operations and Customer Service to resolve onboarding-related queries quickly.

Volume Development & Account Nurturing

Drive consistent shipment volumes from long-tail customers through follow-ups and structured engagement.
Monitor customer activity and proactively re-engage dormant or low-activity accounts.
Escalate higher-potential customers to BDMs where appropriate.

Reporting & Process Discipline

Maintain accurate records of calls, onboarded customers, and active shippers.
Track conversion ratios and performance metrics in line with ECS targets.
Adhere to DGF sales governance, compliance, and reporting standards.

Experience & Background

2–4 years of experience in telesales, inside sales, or customer acquisition roles. Prior experience in logistics, courier, eCommerce platforms, or export-related services preferred.
Exposure to engaging with SMEs or small business owners is a strong advantage.

Functional & Behavioural Competencies

Strong verbal communication and negotiation skills.
Ability to operate in a high-volume, metrics-driven sales environment.
Customer-centric mindset with strong follow-through.
Organized, detail-oriented, and process-compliant.
Comfortable working with CRM systems and structured reporting.

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