THIS JOB ROLE IS ONLY FOR PEOPLE WITH DISABILITIES FOR A LOGISTICS COMPANY
Role: Telesales Executive – Ecommerce Solutions (ECS)
Function: Sales (Inside Sales / Telesales)
Location: Mumbai, India
Employment Type: Full-time
Experience: Preferably 2 to 4 years of experience in telesales, field sales, retail sales etc
Salary Band: 5 to 7 LPA based on experience
Role Purpose:
The Telesales Executive – Ecommerce Solutions (ECS) supports national ECS growth by acquiring and activating SME exporters and marketplace sellers through structured
outbound engagement. The role focuses on high-volume outreach, efficient onboarding, and repeat shipment activation and enabling scale.
Key Accountabilities & Responsibilities
Lead Engagement & Conversion
- Conduct outbound calls and virtual engagements with SME exporters, marketplace sellers, and prospective ECS customers.
- Qualify leads and convert them into onboarded ECS customers.
- Support national ECS campaigns and marketplace-driven onboarding initiatives.
Customer Onboarding & Activation
- Guide customers through account setup, documentation requirements, and first- shipment readiness.
- Support customers during their initial shipping cycles to ensure repeat usage.
- Coordinate with Operations and Customer Service to resolve onboarding-related queries quickly.
Volume Development & Account Nurturing
- Drive consistent shipment volumes from long-tail customers through follow-ups and structured engagement.
- Monitor customer activity and proactively re-engage dormant or low-activity accounts.
- Escalate higher-potential customers to BDMs where appropriate.
Reporting & Process Discipline
- Maintain accurate records of calls, onboarded customers, and active shippers.
- Track conversion ratios and performance metrics in line with ECS targets.
- Adhere to DGF sales governance, compliance, and reporting standards.
Experience & Background
- 2–4 years of experience in telesales, inside sales, or customer acquisition roles. Prior experience in logistics, courier, eCommerce platforms, or export-related services preferred.
- Exposure to engaging with SMEs or small business owners is a strong advantage.
Functional & Behavioural Competencies
- Strong verbal communication and negotiation skills.
- Ability to operate in a high-volume, metrics-driven sales environment.
- Customer-centric mindset with strong follow-through.
- Organized, detail-oriented, and process-compliant.
- Comfortable working with CRM systems and structured reporting.
