BPM, SLA, Servicenow, Snow, Ticketing Tool, International Voice Process, Voice Process, Inbound Calling, Email Support, Chat Support, Customer Service, Communication Skills, Client Interaction, Query Resolution, "Customer Support", "International Voice", "International BPO", "International Customer Care", "Customer Support Executive", "Customer Retention", "Customer Satisfaction", CSAT, AHT, VOIP, "Customer Service Representative", KPI