Erp, Itil, use cases, Emerging Technologies, process flows, gathering business requirements, Business Processes, Payroll, integration touch points, Hris, Pmp, system development process improvements, SAAS applications, modelling and mapping as-is and to-be business processes, CRM

Hubspot, Postman, Excel, JIRA, Salesforce, basic API testing, LeadSquared, LOS platforms, CRM, project management tools

SAP, Apis, Web Services, Soap, Wsdl, Sql, Uddi, Oracle, accounting terminology, API installation, configuration for ERP systems, middleware systems, Troubleshooting, JSON messaging

Dynamics 365, Servicenow, Macros, Apis, Workflows, Slas, Jira, Hubspot, Triggers, Reporting dashboards, Integrations with Salesforce, Zendesk AI and Automation features, Zendesk Talk, Workflow automation tools, Zendesk Guide, Zendesk Explore, Ticketing processes, Zendesk Support, Automations, Integration frameworks, Zendesk Chat Messaging, Webhooks

Device Management - Windows MacOS and Linux Operating Systems, Project management and implementation roll out experience, User onboarding and offboarding, Networking Authentication RADIUS, Salesforce experience with account management and automation, Office365 G-Suite administrative understanding, Single Sign-on SCIM and SAML, Software systems setup and configuration experience, Directory Services specifically Active Directory and LDAP, Administrating or supporting SMB environments architecture

System Design, Enterprise Software, Business Analysis, Platform configuration, Customer experience management