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2-4 Years
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Job Description

Key Requirements:

  • Qualifications: Any Graduation
  • Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper
  • Process Experience: Domestic Inbound Customer Support (Voice Process)
  • Languages: Excellent communication skills in English, Hindi & Telugu

Key Responsibilities:

  • Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).
  • Monitor and drive team performance, productivity, and adherence to service level targets.
  • Provide regular feedback and coaching to enhance team effectiveness.
  • Handle customer escalations and ensure prompt resolution.

Skills and Abilities:

  • Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT
  • Ability to manage pressure and resolve issues efficiently
  • Excellent interpersonal and communication skills across multiple languages

 

About Company

Live Connections is a search agency that specializes in finding and placing professionals across all industrial sectors. With an extensive background in recruiting, we understand the pitfalls and frustrations of recruiting high-calibre individuals. We also understand the tensions and pressures that can frustrate a professional in his or her search for the right job. With a crack team of result-oriented professionals, we help connect the job-seeker and the Employer and make a match that satisfies both.

With our extensive experience in consulting and recruiting for the emerging enterprise, Live Connections is poised to bring the best solution to both sides of hiring - the job-seeker and the Employer

(Obstacles are what you see when you take your eyes off the goal)

Job ID: 129360431

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