technology architecture , It Service Management, Power Bi, Cloud Technologies, Service Now, Grafana, Major Incident Management, Splunk, Excel, Microsoft Teams, Network routing topology, Incident triage monitoring tools, Agile team environment, Virtual server technology fundamentals, Linux Server OS, Systems engineering, IT Support fundamentals, Escalation frameworks, Production Support

Servicenow, Wireshark, Elk, Prometheus, S1ap, Grafana, Jira, Diameter, Kubernetes, NAS protocol, 3GPP Core expertise, TAS, Loki, NG-AP, IMS architecture, CSCF, IMSI lifecycle procedures, 4G Core operations, SIP, subscriber provisioning flows, TS 23.501

Change Management, Problem Management, Itil, Major Incident Management, Continuous Service Improvement, service coordination, Knowledge Management

Incident Management, Service Now, Active Directory, Bit locker

change requests , Servicenow, Power Bi, Workflow, Cmdb, Incident Management, Problem Management, Itil, Microsoft Teams, Service Catalogs, Reporting and Dashboards