The Associate HRBP will act as a resource and advisor to practice management on human resources matters including: performance management, coaching, new hire on-boarding, integration and company policies and procedures.

Key Responsibilities

Support human resource processes and procedures to ensure accurate, timely and consistent delivery to clients.
Consult with corporate specialists on pre-employment matters, relocations, work visas, benefits, leaves of absence, etc.
Serve as a day-to-day point of contact within the practice to address employee HR questions and refer to appropriate corporate specialists as needed.
Coach employees on employee relations matters including employee concerns, performance, performance improvement plans (PIP), training and development, advancement, etc.
Coach managers on employee relations matters including employee concerns, management of performance issues, exit strategies, selected recognition, etc.
Ensure a smooth on-boarding experience for new hires, including post hire follow-up and integration.
Organize and provide support for midyear and year-end performance management process with follow-up on individual performance issues surfaced.
Work with the Resource Managers as appropriate to help ensure matching of project opportunities with employee development needs and other elements of Career Management.
Keep a pulse on employee morale bringing trends/issues and recommendations to HR Manager/Director.
As issues are identified (through one-on-one interactions, group discussions, meetings, etc.), discuss them with HR Manager/Director and/or others to assess size of issue. Participate in solution development, if appropriate.
Identify process improvement possibilities and participate in improvement efforts, sharing best practices and ideas across practices.
Analyze employment practices (e.g., turnover, onboarding, engagement, etc.), prepare trend reports; analyze surveys and development recommendations for the practice.
Assume a key role on special projects such as the testing/rollout of new products/services.
Foster teamwork and a positive work environment through frequent collaboration with other HR generalists in promoting best practices.
Attend HR meetings and participate in training workshops, research and present HR topics of interest at staff meetings; participate and assist with training incoming HR staff on area of expertise.

Job Requirements

Bachelor's degree required; MBA or advanced degree in HR a plus.
Hybrid Model – Managing RCM Business at GTP office (2/3 days WFO).
Shift Timings – 5pm-2am to support evening shift employees.
Minimum of 5 years in an HR role. Prior experience in BPO and working in night shift preferred.
Prior experience in one or more of the following areas:
New hire integration
Policy review and interpretation
Performance management
Employee relations (JM)
Strong ability to frame issues and solutions quickly and concisely.
Excellent written and oral communication skills and an ability to frame issues and solutions quickly and concisely.
Ability to manage multiple priorities and competing deadlines while maintaining attention to detail.
Effective at building credibility quickly and maintaining relationships with clients, employees and HR partners.

Associate, HR Business Partner