Associate, HR Business Partner

The Associate HRBP will act as a resource and advisor to practice management on human resources matters including: performance management, coaching, new hire on-boarding, integration and company policies and procedures.

Key Responsibilities

• Support human resource processes and procedures to ensure accurate, timely and consistent delivery to clients.
• Consult with corporate specialists on pre-employment matters, relocations, work visas, benefits, leaves of absence, etc.
• Serve as a day-to-day point of contact within the practice to address employee HR questions and refer to appropriate corporate specialists as needed.
• Coach employees on employee relations matters including employee concerns, performance, performance improvement plans (PIP), training and development, advancement, etc.
• Coach managers on employee relations matters including employee concerns, management of performance issues, exit strategies, selected recognition, etc.
• Ensure a smooth on-boarding experience for new hires, including post hire follow-up and integration.
• Organize and provide support for midyear and year-end performance management process with follow-up on individual performance issues surfaced.
• Work with the Resource Managers as appropriate to help ensure matching of project opportunities with employee development needs and other elements of Career Management.
• Keep a pulse on employee morale bringing trends/issues and recommendations to HR Manager/Director.
• As issues are identified (through one-on-one interactions, group discussions, meetings, etc.), discuss them with HR Manager/Director and/or others to assess size of issue. Participate in solution development, if appropriate.
• Identify process improvement possibilities and participate in improvement efforts, sharing best practices and ideas across practices.
• Analyze employment practices (e.g., turnover, onboarding, engagement, etc.), prepare trend reports; analyze surveys and development recommendations for the practice.
• Assume a key role on special projects such as the testing/rollout of new products/services.
• Foster teamwork and a positive work environment through frequent collaboration with other HR generalists in promoting best practices.
• Attend HR meetings and participate in training workshops, research and present HR topics of interest at staff meetings; participate and assist with training incoming HR staff on area of expertise.

Job Requirements

• Bachelor's degree required; MBA or advanced degree in HR a plus.
• Hybrid Model – Managing RCM Business at GTP office (2/3 days WFO).
• Shift Timings – 5pm-2am to support evening shift employees.
• Minimum of 5 years in an HR role. Prior experience in BPO and working in night shift preferred.
• Prior experience in one or more of the following areas:
• New hire integration
• Policy review and interpretation
• Performance management
• Employee relations (JM)
• Strong ability to frame issues and solutions quickly and concisely.
• Excellent written and oral communication skills and an ability to frame issues and solutions quickly and concisely.
• Ability to manage multiple priorities and competing deadlines while maintaining attention to detail.
• Effective at building credibility quickly and maintaining relationships with clients, employees and HR partners.