Passionate about robotics, technical support, and ensuring Autonomous Mobile Robots (AMRs) perform seamlessly in live industrial environments

Botsync Technologies Pvt. Ltd., Asia's Leading Robotics & Automation Solutions Provider, is looking for a Senior Robotics Operations Engineer to join our Robotics Operations team and deliver world-class technical support while driving operational excellence across our global customer deployments.

What you'll do:

Deliver first-line technical support for Botsync's AMRs and SyncOS platform across global customer deployments
Monitor deployed robotic systems and proactively resolve issues before they impact operations
Troubleshoot software, hardware, networking, embedded systems, and robotics-related issues
Perform root cause analysis across electronics, sensors, PCBs, deployment configurations, and AMR software
Build automation tools, monitoring dashboards, alerts, and support workflows to improve operational efficiency
Coordinate remote deployments and work closely with Robotics, Embedded, Software, and Deployment Engineering teams
Prepare customer-specific workflows using Botsync's no-code SyncOS platform
Maintain detailed technical documentation, incident reports, and knowledge base articles while delivering an exceptional customer experience

We're looking for:

Bachelor's degree in Electronics, Electrical Engineering, Robotics, Mechatronics, Computer Science, or a related engineering discipline
4+ years of experience in Robotics Operations, Technical Support, Automation Engineering, or Customer Support Engineering
Strong troubleshooting skills across hardware, software, networking, and embedded systems
Familiarity with Linux, networking fundamentals, robotics systems, and industrial automation
Basic programming or scripting knowledge in Python, Bash, or similar languages
Excellent analytical, communication, and customer-facing skills
Comfortable working in rotational shifts and supporting remote customer deployments

Why Botsync

Work on real-world robotics deployments across APAC
Own projects from installation through successful customer deployment
Collaborate with teams across Southeast Asia, India, Australia, South Africa, and the USA
Enjoy competitive compensation, comprehensive health benefits, and continuous learning opportunities

Ready to build the future of robotics Send your resume to [HIDDEN TEXT]

Robotics Operations Engineer - L3