ience.

Key Responsibilities

Handle customer queries through voice, chat, or email support.
Resolve customer concerns efficiently while maintaining high customer satisfaction.
Troubleshoot basic customer issues and provide accurate resolutions.
Maintain professionalism and empathy during every customer interaction.
Document customer interactions accurately in CRM systems.
Meet quality, productivity, and customer satisfaction targets.
Escalate complex issues to the relevant teams when required.

Eligibility

Minimum qualification: PUC / 12th Pass or Graduate.
Freshers and experienced candidates are welcome to apply.
Excellent verbal and written English communication skills.
Basic computer knowledge and typing skills.
Willingness to work in rotational shifts, including night shifts.
Ability to work from the Bengaluru office.

Preferred Skills

Strong communication and interpersonal skills.
Customer-first attitude.
Problem-solving ability.
Ability to multitask in a fast-paced environment.
Team player with a positive attitude.

19:T69b,

We are hiring Customer Support Executives for a leading Healthcare Process. This is an excellent opportunity for freshers and early-career professionals looking to build a rewarding career in customer service.

Key Responsibilities

Handle customer queries via phone related to healthcare claims, policies, benefits, and services.
Provide accurate information and timely resolutions to customers.
Maintain a high level of professionalism and empathy during customer interactions.
Escalate complex issues to the relevant teams when necessary.
Ensure customer satisfaction by delivering exceptional service.
Accurately document customer interactions and follow-up actions.

Requirements

Customer Service Representative

Customer Service Representative