Data Governance, Security Compliance, Amazon Connect, Salesforce Voice Omni-Channel, Transcription, Voice analytics, Salesforce Service Cloud Voice, Routing strategies, Analytics, call recording, CTI troubleshooting, Real-time analytics, IVR contact flows

Aws Lambda, Amazon Connect, Transcribe, Comprehend, Pinpoint, Lex bots, AWS contact center

Amazon Connect, Aws, Cicd, Api

Amazon Connect, Aws Services, Scripting Languages, Api Development, Contact Center, Voice Analytics, Call Routing, Integration Skills, Data Analysis, Troubleshooting