Agile Methodologies, Ivr, Amazon Connect, AI LLM-powered customer experiences, Conversational AI, Amazon Lex, Customer Experience

Aws Lambda, Cloudwatch, Terraform, Amazon Connect, Cloudformation, Iam, Contact Flow Designer

crm integration , Amazon Connect, Aws Lambda, Data Security, Api Management, Call Flows, Contact Routing, Chatbots Development, Voice Analytics, SIP Protocols