Reporting Tools, Microsoft Excel, Collections processes, Quality monitoring techniques, Audit methodologies

Qc Tool, Technical Helpdesk, "Service Desk", "Technical Support", "Call Audit", "Call Monitoring", Rca, Root Cause Analysis

Quality Analysis, Auditing, Call monitoring, Compliance, Process improvement

Defect Management, Call Monitoring, Call Audit

Manager Quality Assurance, Six Sigma, Call monitoring, Gaming, Manager Internal Audit, Microsoft Applications, Data Collection, Publishing Quality Analyst, Customer service