ServiceNow Developer (HRSD)

Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM

About the Role

We are looking for an experienced ServiceNow Developer with strong expertise in Human Resources Service Delivery (HRSD) to join a large-scale digital transformation initiative. You will play a key role in designing, developing, implementing, and supporting employee-focused ServiceNow solutions that streamline HR services and improve employee experience.

This role focuses on building and enhancing a centralized employee platform that supports onboarding, offboarding, knowledge management, employee services, FAQs, and internal service requests.

The ideal candidate has hands-on experience delivering full-cycle ServiceNow implementations, from solution design and development through deployment, maintenance, and ongoing support.

Key Responsibilities

Design, develop, configure, and maintain ServiceNow HRSD solutions
Build and enhance employee self-service experiences through the Employee Center
Develop solutions supporting employee onboarding, offboarding, and lifecycle events
Configure and support HR Agent Workspace functionalities
Implement and maintain Employee Journey Management processes
Develop and optimize Case Management and Knowledge Management capabilities
Participate in end-to-end ServiceNow project delivery, including development, testing, deployment, and production support
Troubleshoot system issues and provide ongoing technical support and enhancements
Perform system maintenance, upgrades, and optimization activities
Ensure solutions follow ServiceNow best practices and platform standards
Collaborate with internal technical teams to deliver scalable and reliable solutions

Required Skills & Qualifications

5–7 years of relevant ServiceNow development experience
Strong expertise in ServiceNow Human Resources Service Delivery (HRSD)
Experience with:
Case and Knowledge Management
Employee Center
HR Agent Workspace
Employee Journey Management / Lifecycle Events
Employee Relations
Experience delivering full lifecycle ServiceNow projects from design through production support
Hands-on experience building solutions from scratch and leading implementation activities
Basic experience with IT Service Management (ITSM) modules is acceptable
Strong understanding of ServiceNow platform architecture and development best practices
Experience with system operations, maintenance, troubleshooting, and technical support
Excellent problem-solving and analytical skills
Strong English communication skills

Preferred Qualifications

Experience working within enterprise-scale environments
Exposure to HR digital transformation projects
Experience supporting employee service portals and self-service platforms