Sales and Support Executive (CRM Tool+US voice process+Saas,B2B,Tech Sales/Support in IT industry only)

We are looking for a highly motivated and articulate Sales and Support Executive to join our remote team. The ideal candidate should have a minimum of 1 year of experience in an International US Voice Process, with expertise in cold calling, outbound sales, or customer support. Candidates must possess excellent verbal and written communication skills, a fluent US accent, and experience using CRM tools.

Key Responsibilities

Conduct high-volume outbound cold calls to prospective US-based clients.
Schedule product demonstrations by effectively communicating the product's value proposition.
Build rapport with prospects and handle objections professionally.
Provide first-level customer support through phone, email, and chat.
Deliver first-call resolution whenever possible to ensure customer satisfaction.
Prepare and send professional follow-up emails.
Maintain accurate records of customer interactions and leads in the CRM system.
Create basic reports and presentations using MS Word, Excel, and PowerPoint.
Collaborate with internal sales, marketing, and product teams to ensure a seamless customer experience.

Required Skills

Minimum 1 year of experience in an International US Voice Process.
Excellent spoken English with a clear and neutral US accent.
Proven experience in cold calling, outbound calling, or lead generation.
Strong persuasive and interpersonal communication skills.
Excellent written communication skills.
Hands-on experience with CRM tools.
Good working knowledge of MS Word, Excel, and PowerPoint.
Ability to work independently in a remote, target-driven environment.

Preferred Qualifications

Experience in SaaS, B2B, or Technology Sales/Support.
Positive attitude with a results-oriented mindset.
Strong problem-solving and customer relationship management skills.

Job Type: Full-Time

Work Mode: Remote

Sales And Support Executive