Microsoft Office, Employee Relations, Hr Operations, HR reporting tools, performance management

Communication Skills, International Bpo, Banking Process, Team Handling, Attrition Management, Sla Management

Excel, Ppt, Word, coaching, on the job training, Lms, MIS data management, Workshops

Customer Support Operations, Customer Service Metrics, CRM Platforms, Coaching, Contact Center, Telecom BPO, Customer Support Tools, Operational Reporting, Workforce Planning, Performance Management

reporting metrics , Team Leadership, SLA compliance, performance management, client communication, operations management

audit software , soc 1 , Hipaa, Information Security, Cybersecurity, Iso 27000, PCAOB, operational IT audit, SSAE 18, PCI-DSS, cyber frameworks, SOC 2, IT risk assessment, COBIT framework, It Audit, SOC reporting, nist, AICPA, project management

Cx, NPS, Bpo

Cx, NPS, Bpo

Cx, Bpo, NPS

budget forecasts , Team Leading, Operations Management, Performance Management, Recruitment Process, Presentation Skills