Job Title: Assistant Manager – Human Resources Business Partner (HRBP)
Job Summary
The Assistant Manager – HRBP supports business leaders by implementing HR programs and providing guidance on employee relations, performance management, engagement, and policy compliance. The role partners with managers and employees to foster a positive work environment and achieve business objectives.
Key Responsibilities
- Partner with managers to support HR initiatives and business goals.
- Provide guidance on employee relations, performance management, and company policies.
- Assist in implementing performance reviews, promotions, and development plans.
- Support employee engagement, recognition, and retention programs.
- Handle employee concerns, disciplinary cases, and investigations while ensuring proper documentation.
- Coordinate employee onboarding, transfers, and separation processes.
- Work closely with Corporate HR teams on training, compensation and benefits, and organizational development initiatives.
- Monitor HR metrics such as attrition, attendance, and employee performance, and prepare reports.
- Ensure compliance with labor laws, company policies, and HR procedures.
- Conduct HR orientations, training sessions, and presentations as needed.
- Recommend process improvements to enhance HR service delivery.
- Perform other HR-related duties assigned by management.
Qualifications: -
- Bachelor's degree in psychology, Human Resource Management, Behavioral Science, Business Administration, or a related field.
- 3–5 years of HR experience, preferably in a BPO/contact center environment.
- At least 1 year of experience in a supervisory, team lead, or assistant managerial role is preferred.
- Knowledge of employee relations, labor laws, performance management, and HR operations.
- Strong communication, interpersonal, problem-solving, and leadership skills.
- Proficient in Microsoft Office and HR reporting tools.
- To be currently working in shifts from office preferably.
- To be managing a HC of 2-3.
