Assistant Manager

About the Role:

We are on the lookout for a passionate and experienced NPS (Net Promoter Score) Manager to join our International Telecom Process vertical.

Key Responsibilities:

Analyze NPS data to identify customer insights & trends

Drive initiatives to enhance customer satisfaction & loyalty

Collaborate with cross-functional teams for CX improvement

Monitor KPIs and build dashboards for performance tracking

Present findings and action plans to senior leadership

What We're Looking For:

5+ Years of experience in NPS/CX roles (BPO/Telecom preferred)

Excellent analytical & communication skills

Proven track record in improving customer satisfaction

Strategic thinker with hands-on execution abilities

Must be flexible to work in a global, fast-paced environment