EnterpriseSaaS|AICustomerEngagement|InternationalFieldSales

About Exotel

ExotelisaleadingAI-firstcustomerengagementplatformandbusiness-focusedvirtualtelecomoperator,poweringover70millioncustomerconversationseverydayacrossvoice,messaging,video,andAI.

Foundedin2011,Exotelservesmorethan6,000businessesacrossIndia,SoutheastAsia,theMiddleEast,andAfricathroughitsOmnichannelContactCentre,CommunicationAPIs,andConversationalAIsolutions.TrustedbyleadingenterprisesacrossBFSI,Retail,Healthcare,Logistics,andConsumerInternet,Exotelenablesbusinessestodeliverreliable,scalable,andintelligentcustomerexperiences.

AswecontinuetoexpandacrossAfrica,we'relookingforaseasonedenterprisesalesprofessionaltohelpusbuildthenextphaseofgrowthbywinningstrategiccustomersandestablishinglong-termexecutiverelationshipsacrosstheregion.

About the Role

Thisisnotadesk-basedsalesrole.

We'relookingforanenterprisesellerwhobelievesthatlargedealsarewonincustomerboardrooms,notjustovervideocalls.

As theSenior Sales Manager Africa, You'll work with some of the region's largest enterprises, helping them modernise customer engagement using Exotel's AI-powered Communication APIs, Contact Centre, and Conversational AI platform.

Ifyou'vebuiltenterprisebusinessbytravellingextensively,developingexecutiverelationshipsface-to-face,andclosingcomplexSaaSdealsacrossAfricaorSAARCmarkets,we'dlovetospeakwithyou.

Who Will Succeed in This Role

You'llthriveifyouhavepersonallybuiltenterprisebusinessacrossAfricaorSAARCmarketsandenjoydevelopingrelationshipsontheground.

We're looking for professionals who have:

TravelledextensivelyacrossSouthAfrica,Kenya,Nigeria,Rwanda,Uganda,Tanzania,Ghana,orSAARCcountriesforenterprisesales.
Builtmarketsfromscratchthroughdirectcustomerengagement.
ClosedcomplexenterpriseSaaSortechnologydealsthroughrelationship-led,consultativeselling.
Experienceworkingwithlargeenterprisesthroughmultiplein-personmeetingsandlongsalescycles.
Successfullymanagedcross-culturalcustomerrelationshipsacrossinternationalmarkets.
A passion for understanding local business environments and adapting sales strategies accordingly.

What You'll Do

Own Enterprise Growth Across Africa

OwntherevenuetargetforassignedAfricanmarkets,drivingnewlogoacquisitionandstrategicaccountgrowth.
Develop and execute territory plans to expand Exotel's presence across existing and new markets
Buildastrongenterprisepipelinethroughdirectcustomerengagement,networking,referrals,andpartnerecosystems.
Identifynewmarketopportunitiesandshapego-to-marketstrategiesfortheregion.

Build Executive Relationships

MeetcustomersregularlyacrossyourterritoryandbuildtrustedrelationshipswithCXOs,businessleaders,andtechnologystakeholders.
Leadexecutivediscoverysessionstounderstandbusinesspriorities,customerengagementchallenges,anddigitaltransformationinitiatives.
Conductsolutionworkshops,executivepresentations,andbusinessvaluediscussionswithenterprisecustomers.
Becomeatrustedadvisorthroughoutthecustomerbuyingjourney.

Drive Complex Enterprise Sales Cycles

Ownthecompletesaleslifecyclefromprospectingandqualificationthroughsolutioning,commercialnegotiations,contracting,andclosure.
CollaboratewithSolutionEngineering,Product,CustomerSuccess,andDeliveryteamstodevelopwinningenterprisesolutions.
Navigatecomplexbuyingcommitteesinvolvingbusiness,technology,procurement,legal,andexecutivestakeholders.
Driveaccurateforecastingandmaintainhealthysalespipelines.

ExpandExistingEnterpriseAccounts

Identifyopportunitiesforrenewals,upselling,andcross-sellingacrossexistingcustomers.
PartnerwithCustomerSuccessandProfessionalServicestoensuresuccessfulcustomeroutcomesandlong-termaccountgrowth.
Buildexecutiverelationshipsthatextendbeyondinitialproductadoption.

DevelopRegionalPartnerships

Identify,onboard,andgrowstrategicregionalpartnersandsystemintegrators.
Workwithchannelpartnerstoacceleratemarketpenetrationandcustomeracquisition.
RepresentExotelatregionalindustryevents,customerforums,andpartnerengagements.

Travel & Territory Ownership

Thisisafield-firstenterprisesalesrolerequiringregularinternationaltravel.

Youshouldexpectto:

Travel30-50%ofthetimeacrossassignedAfricanmarkets.
Conductregularface-to-facecustomermeetings,executivebusinessreviews,andsolutionworkshops.
Buildstrongexecutiverelationshipsthroughconsistentin-personengagement.
RepresentExotelatcustomerevents,conferences,andindustryforums.
Spendtimeunderstandinglocalmarketdynamicsandbuildingtrustedregionalnetworks.

What We're Looking For

Experience

8-15 years of enterprise sales experience in SaaS, Enterprise Software, AI, Cloud, CPaaS, CCaaS, CRM, Contact Centre, or related technology solutions.
ProvensuccesssellingintoenterprisecustomersacrossAfricanorSAARCmarkets.
Demonstratedexperienceclosinghigh-value,complexenterprisedealswithmultipledecision-makers.
Experiencebuildingnewterritoriesandexpandinginternationalmarkets.
Consistenttrackrecordofexceedingrevenuetargets.

EnterpriseSellingSkills

Strongconsultativeandvalue-basedsellingapproach.
AbilitytoengageconfidentlywithC-levelexecutivesandseniortechnologyleaders.
Experiencemanaginglong,multi-stakeholderenterprisesalescycles.
Excellentcommercialnegotiationanddeal-closingskills.
Abilitytotranslatetechnologyintomeasurablebusinessoutcomes.

Regional Market Expertise

GoodunderstandingofbusinesscultureacrossAfricanmarkets.
Experiencesellingthroughbothdirectandpartner-ledchannels.
Existingenterprisenetworkacrosstheregionisastrongadvantage.
Comfortableoperatingacrossdifferentcountries,cultures,andbusinessenvironments.

Leadership & Ownership

Highownershipmindsetwiththeabilitytoindependentlydriveregionalgrowth.
Strongplanning,forecasting,andterritorymanagementskills.
Resilient,self-driven,andcomfortableworkinginafast-growing,target-drivenenvironment.
Collaborative approach with cross-functional teams including Solution Engineering, Product, Marketing, Customer Success, and Delivery.

Preferred Background

ExperiencesellingAI,CustomerEngagement,ContactCentre,CPaaS,UnifiedCommunications,CustomerExperience,CRM,orCloudplatforms.
ExperienceworkingwithBanking,FinancialServices,Retail,Logistics,Healthcare,Telecom,orDigitalNativeenterprises.
ExistingrelationshipswithenterprisecustomersacrossAfricanmarkets.
Experiencerepresentingyourorganisationatcustomerevents,executiveforums,andindustryconferences.
Bachelor'sdegreeinEngineering,Business,orarelatedfield.MBAisanaddedadvantage.

Senior Sales Manager-Africa & SAARC