Senior Sales Manager-Africa & SAARC

EnterpriseSaaS|AICustomerEngagement|InternationalFieldSales

About Exotel

ExotelisaleadingAI-firstcustomerengagementplatformandbusiness-focusedvirtualtelecomoperator,poweringover70millioncustomerconversationseverydayacrossvoice,messaging,video,andAI.

Foundedin2011,Exotelservesmorethan6,000businessesacrossIndia,SoutheastAsia,theMiddleEast,andAfricathroughitsOmnichannelContactCentre,CommunicationAPIs,andConversationalAIsolutions.TrustedbyleadingenterprisesacrossBFSI,Retail,Healthcare,Logistics,andConsumerInternet,Exotelenablesbusinessestodeliverreliable,scalable,andintelligentcustomerexperiences.

AswecontinuetoexpandacrossAfrica,we'relookingforaseasonedenterprisesalesprofessionaltohelpusbuildthenextphaseofgrowthbywinningstrategiccustomersandestablishinglong-termexecutiverelationshipsacrosstheregion.

About the Role

Thisisnotadesk-basedsalesrole.

We'relookingforanenterprisesellerwhobelievesthatlargedealsarewonincustomerboardrooms,notjustovervideocalls.

As theSenior Sales Manager Africa, You'll work with some of the region's largest enterprises, helping them modernise customer engagement using Exotel's AI-powered Communication APIs, Contact Centre, and Conversational AI platform.

Ifyou'vebuiltenterprisebusinessbytravellingextensively,developingexecutiverelationshipsface-to-face,andclosingcomplexSaaSdealsacrossAfricaorSAARCmarkets,we'dlovetospeakwithyou.

Who Will Succeed in This Role

You'llthriveifyouhavepersonallybuiltenterprisebusinessacrossAfricaorSAARCmarketsandenjoydevelopingrelationshipsontheground.

We're looking for professionals who have:

• TravelledextensivelyacrossSouthAfrica,Kenya,Nigeria,Rwanda,Uganda,Tanzania,Ghana,orSAARCcountriesforenterprisesales.
• Builtmarketsfromscratchthroughdirectcustomerengagement.
• ClosedcomplexenterpriseSaaSortechnologydealsthroughrelationship-led,consultativeselling.
• Experienceworkingwithlargeenterprisesthroughmultiplein-personmeetingsandlongsalescycles.
• Successfullymanagedcross-culturalcustomerrelationshipsacrossinternationalmarkets.
• A passion for understanding local business environments and adapting sales strategies accordingly.

What You'll Do

Own Enterprise Growth Across Africa

• OwntherevenuetargetforassignedAfricanmarkets,drivingnewlogoacquisitionandstrategicaccountgrowth.
• Develop and execute territory plans to expand Exotel's presence across existing and new markets
• Buildastrongenterprisepipelinethroughdirectcustomerengagement,networking,referrals,andpartnerecosystems.
• Identifynewmarketopportunitiesandshapego-to-marketstrategiesfortheregion.

Build Executive Relationships

• MeetcustomersregularlyacrossyourterritoryandbuildtrustedrelationshipswithCXOs,businessleaders,andtechnologystakeholders.
• Leadexecutivediscoverysessionstounderstandbusinesspriorities,customerengagementchallenges,anddigitaltransformationinitiatives.
• Conductsolutionworkshops,executivepresentations,andbusinessvaluediscussionswithenterprisecustomers.
• Becomeatrustedadvisorthroughoutthecustomerbuyingjourney.

Drive Complex Enterprise Sales Cycles

• Ownthecompletesaleslifecyclefromprospectingandqualificationthroughsolutioning,commercialnegotiations,contracting,andclosure.
• CollaboratewithSolutionEngineering,Product,CustomerSuccess,andDeliveryteamstodevelopwinningenterprisesolutions.
• Navigatecomplexbuyingcommitteesinvolvingbusiness,technology,procurement,legal,andexecutivestakeholders.
• Driveaccurateforecastingandmaintainhealthysalespipelines.

ExpandExistingEnterpriseAccounts

• Identifyopportunitiesforrenewals,upselling,andcross-sellingacrossexistingcustomers.
• PartnerwithCustomerSuccessandProfessionalServicestoensuresuccessfulcustomeroutcomesandlong-termaccountgrowth.
• Buildexecutiverelationshipsthatextendbeyondinitialproductadoption.

DevelopRegionalPartnerships

• Identify,onboard,andgrowstrategicregionalpartnersandsystemintegrators.
• Workwithchannelpartnerstoacceleratemarketpenetrationandcustomeracquisition.
• RepresentExotelatregionalindustryevents,customerforums,andpartnerengagements.

Travel & Territory Ownership

Thisisafield-firstenterprisesalesrolerequiringregularinternationaltravel.

Youshouldexpectto:

• Travel30-50%ofthetimeacrossassignedAfricanmarkets.
• Conductregularface-to-facecustomermeetings,executivebusinessreviews,andsolutionworkshops.
• Buildstrongexecutiverelationshipsthroughconsistentin-personengagement.
• RepresentExotelatcustomerevents,conferences,andindustryforums.
• Spendtimeunderstandinglocalmarketdynamicsandbuildingtrustedregionalnetworks.

What We're Looking For

Experience

• 8-15 years of enterprise sales experience in SaaS, Enterprise Software, AI, Cloud, CPaaS, CCaaS, CRM, Contact Centre, or related technology solutions.
• ProvensuccesssellingintoenterprisecustomersacrossAfricanorSAARCmarkets.
• Demonstratedexperienceclosinghigh-value,complexenterprisedealswithmultipledecision-makers.
• Experiencebuildingnewterritoriesandexpandinginternationalmarkets.
• Consistenttrackrecordofexceedingrevenuetargets.

EnterpriseSellingSkills

• Strongconsultativeandvalue-basedsellingapproach.
• AbilitytoengageconfidentlywithC-levelexecutivesandseniortechnologyleaders.
• Experiencemanaginglong,multi-stakeholderenterprisesalescycles.
• Excellentcommercialnegotiationanddeal-closingskills.
• Abilitytotranslatetechnologyintomeasurablebusinessoutcomes.

Regional Market Expertise

• GoodunderstandingofbusinesscultureacrossAfricanmarkets.
• Experiencesellingthroughbothdirectandpartner-ledchannels.
• Existingenterprisenetworkacrosstheregionisastrongadvantage.
• Comfortableoperatingacrossdifferentcountries,cultures,andbusinessenvironments.

Leadership & Ownership

• Highownershipmindsetwiththeabilitytoindependentlydriveregionalgrowth.
• Strongplanning,forecasting,andterritorymanagementskills.
• Resilient,self-driven,andcomfortableworkinginafast-growing,target-drivenenvironment.
• Collaborative approach with cross-functional teams including Solution Engineering, Product, Marketing, Customer Success, and Delivery.

Preferred Background

• ExperiencesellingAI,CustomerEngagement,ContactCentre,CPaaS,UnifiedCommunications,CustomerExperience,CRM,orCloudplatforms.
• ExperienceworkingwithBanking,FinancialServices,Retail,Logistics,Healthcare,Telecom,orDigitalNativeenterprises.
• ExistingrelationshipswithenterprisecustomersacrossAfricanmarkets.
• Experiencerepresentingyourorganisationatcustomerevents,executiveforums,andindustryconferences.
• Bachelor'sdegreeinEngineering,Business,orarelatedfield.MBAisanaddedadvantage.