value realization , twilio , Servicenow, Verint, Google Cloud, Amazon Connect, Microsoft Azure, Cisco, Solution Architecture, Salesforce, five9, Genesys Cloud CX, Business Case Creation, CCaaS Advisory, Sprinklr, Genesys Engage, Adobe, Nice, Industry Solutions Consulting, CCaaS Consulting, Genesys PureConnect

Sales, B2b, Customer Service, Key Account Management, CRM

Power Bi, Advanced Excel, Tableau, Python, Sql, AI tools for analytics, Looker

Push Notifications, CleverTap, Meta, In-App Notifications, Ace, MMP event mapping, MoEngage, Meta conversion API, Google Ads, DSPs, UAC, Programmatic, CRM, WhatsApp

Data gathering analytics and insights, Collaboration and Stakeholder Management, Basel IV framework implementation, Enterprise and Operational Risk Management, Operational Risk policies and standards, Prudential Compliance Framework, Regulatory Environment – Financial Services, OTCR Risk Management

Cloud Infrastructure, JIRA, Server Operations, Itil Processes, Platform Operations, CloudOps, AI-enabled operations, Operational governance frameworks, Infrastructure Automation, Operational analytics, Backup Platforms, Compute Operations

Data Analytics, SAP, VAT compliance, GST compliance, tax automation

Integration Architecture, Sharing Visibility, Subscriber Data Migration, Consent Compliance, Data Architecture Management, Salesforce Data Cloud, Platform Security, Marketing Cloud Next Platform, People Management