Senior Manager / Lead – Transaction & Commercial Analytics
Location: Bangalore (Hybrid Working)
Experience: 4–10 Years
Industry: FinTech / Payments / E-commerce / Marketplace
Employment Type: Full-Time
About The Role
We are looking for a high-impact
Transaction & Commercial Analytics professional to own the intelligence layer behind a high-volume, transaction-driven digital commerce platform.
The role will be responsible for ensuring that
transaction performance, payment flows, pricing, margins, catalog data, settlement, revenue assurance, and commercial health remain accurate, efficient, and continuously optimized.
This is
not a reporting, MIS, or dashboard-focused role. You will work closely with
Product, Finance, Engineering, Operations, and senior leadership to identify issues before they impact customers or revenue, uncover hidden business opportunities, and convert data-driven insights into measurable business outcomes.
The ideal candidate is highly analytical, commercially minded, curious by nature, and comfortable investigating complex business problems across millions of transaction records.
Key Responsibilities
1.
Transaction Intelligence & Analytics
- Develop a deep understanding of end-to-end transaction lifecycles across APIs, e-commerce orders, digital products, rewards/redemptions, payment gateways, refunds, cancellations, settlements, and vendor fulfilment.
- Analyze transaction performance to identify failure points, operational bottlenecks, data inconsistencies, and customer-impacting issues.
- Investigate transaction failures and determine root causes across product, technology, payment, vendor, and operational workflows.
- Partner with Product, Engineering, Finance, and Operations teams to drive corrective and preventive actions.
- Track transaction health and ensure issues are permanently resolved rather than repeatedly monitored.
- Commerce & Payment Analytics
- Monitor transaction success rates, payment failures, conversion metrics, and transaction performance across vendors, merchants, categories, geographies, currencies, payment methods, and partners.
- Identify patterns, anomalies, and trends that impact customer experience, revenue, and profitability.
- Analyze payment gateway performance and identify opportunities to improve transaction success rates.
- Build actionable insights that enable Product and business teams to improve commercial and operational performance.
- Pricing, Margin & Profitability Intelligence
- Own analytics around pricing, merchant margins, discounts, commissions, and profitability across the product/catalog ecosystem.
- Identify pricing inconsistencies, discount leakage, margin erosion, FX impact, and other commercial inefficiencies.
- Analyze pricing and sourcing data to identify opportunities for margin improvement.
- Partner with Finance, Product, and business teams to recommend pricing and commercial optimization strategies.
- Track the financial impact of pricing and commercial decisions.
- Revenue Assurance & Leakage Detection
- Identify and investigate revenue leakage caused by:
- Incorrect pricing
- Commission errors
- Settlement discrepancies
- Catalog issues
- Data inconsistencies
- Workflow gaps
- System defects
- Operational errors
- Discount or promotional leakage
- Quantify the financial impact of identified leakage.
- Work closely with Product, Finance, Engineering, and Operations to resolve root causes.
- Establish controls and monitoring mechanisms to prevent recurring leakage.
- Track identified issues through closure and validate that corrective actions deliver measurable outcomes.
- Catalog & Merchant Intelligence
- Monitor the commercial health and accuracy of large-scale product and merchant catalogs.
- Identify incorrect pricing, duplicate SKUs, invalid denominations, expired products, tax inconsistencies, currency mismatches, and other catalog-related issues.
- Identify merchant onboarding and configuration gaps that may impact revenue, customer experience, or transaction success.
- Develop automated validations and controls to proactively identify catalog and merchant issues.
- Business Controls & Anomaly Detection
- Build data-driven controls and validation frameworks across critical transaction and commerce journeys.
- Proactively identify anomalies, fraud indicators, margin erosion, vendor issues, payment problems, and customer-impacting defects.
- Develop monitoring mechanisms for critical business and transaction health metrics.
- Establish thresholds, alerts, and exception-based monitoring to reduce dependency on manual analysis.
- Continuously improve business controls based on emerging patterns and operational learnings.
- AI-Driven Analytics & Automation
- Leverage modern AI tools to identify anomalies, uncover hidden trends, automate repetitive analysis, and accelerate investigations.
- Explore AI-assisted approaches to improve data analysis, root-cause identification, monitoring, and business intelligence.
- Build scalable analytical and monitoring solutions that can proactively surface business and transaction issues.
- Use AI and automation to reduce manual effort and improve the speed and accuracy of decision-making.
Required Qualifications & Skills
- 4–10 years of relevant experience in FinTech, Payments, E-commerce, Marketplace, Digital Commerce, or other high-volume transaction-driven businesses.
- Strong understanding of transaction-heavy platforms, payment ecosystems, commercial operations, and business processes.
- Hands-on experience working with large-scale transaction datasets and complex business data.
- Strong proficiency in SQL and Advanced Excel.
- Experience with Business Intelligence and data visualization tools such as Power BI, Tableau, Looker, or equivalent.
- Strong analytical and problem-solving capabilities with the ability to investigate ambiguous business problems.
- Ability to translate data and analytical findings into product, operational, financial, and commercial actions.
- Strong stakeholder management skills with the ability to work effectively with Product, Finance, Engineering, Operations, and senior leadership.
- Strong understanding of metrics, KPIs, business controls, data validation, and performance monitoring.
- Python experience is a plus.
- Experience using AI tools for analytics, productivity, automation, or investigation is highly desirable.
Preferred Experience
Candidates with experience in one or more of the following areas will be preferred:
- Payment gateway analytics
- Transaction monitoring
- Revenue assurance
- Revenue leakage identification
- Payment success/failure analytics
- Reconciliation and settlement
- Pricing analytics
- Margin and profitability analytics
- Merchant analytics
- Marketplace analytics
- Commercial intelligence
- Catalog analytics
- Fraud/anomaly detection
- Business controls and monitoring
- Product analytics
- AI-assisted analytics and automation
Ideal Candidate Profile
The Ideal Candidate Is Someone Who
- Enjoys finding hidden revenue leakage and commercial inefficiencies.
- Is naturally curious and does not accept unexplained changes in business metrics.
- Enjoys solving complex and ambiguous business problems.
- Can move beyond identifying a problem to finding its root cause and business impact.
- Understands how payments, commerce, pricing, catalog, vendors, and settlement processes work end-to-end.
- Is comfortable working with large datasets and millions of transactions.
- Can influence Product, Finance, Engineering, Operations, and leadership teams.
- Prefers driving measurable business outcomes over producing reports or dashboards.
- Is comfortable using modern AI tools to improve analytics, investigation, and productivity.
What Success Looks Like In The First 12 Months
Success in this role will be measured by the ability to:
- Establish end-to-end visibility across critical transaction lifecycles.
- Deliver measurable improvement in transaction and payment success rates.
- Reduce pricing, catalog, and merchant-related errors.
- Strengthen payment, reconciliation, and settlement controls.
- Identify, quantify, and eliminate significant sources of revenue leakage.
- Improve merchant and platform profitability through data-driven interventions.
- Implement automated monitoring for critical commerce and transaction health metrics.
- Reduce manual investigation and improve the speed of issue detection.
- Become a trusted source of commercial, transaction, and business intelligence for Product, Finance, and senior leadership.
Skills: commercial analytics,tableau,fraud analytics,product analytics,revenue assurance,commercial intelligence,revenue leakage,transaction analytics,power bi,business analytics
