Elasticsearch, Shell scripting, Kafka, Couchbase, Rest Apis, Diameter, Kubernetes, HTTP2, Linux UNIX systems, Ss7

Linux Operating System, Remote support tools, SQL databases

Servicenow, MySQL, Postgres, Rest Apis, JIRA, Basic Sql, Salesforce, webhooks, Incident management process, ITSM tools

Rest Api, Jira, Okta, Microsoft 365, Confluence, Slack, Splunk, SaaS platforms, AI-powered support platforms, Salesforce, AI tools, email security fundamentals, Crowdstrike, internal chatbots, Google Workspace, Cortex SOAR, cloud ecosystems, zendesk, GPT-based assistants, Zoom

VMWare, Troubleshoot Software Issues, Software Tech Support Knowledgebase Sharing, Software Test Execution, Software Test Documentation, Software Issue Investigation, Customer Software Simulations, Microsoft Windows OS, Factory Automation Support, Software Test Scripts, Software Test Simulation, Software Test Cases, Virtual Machine Support

Ldap, Http Protocol, Endpoint Security, Windows, Linux, System Administration, Data Security, Mac Os, Diagnosing network latency, Reading and analysing log files, Email and mail flow troubleshooting, Enterprise Cloud Services, Active Directory, Forcepoint DLP, Red Hat Linux fundamentals, Information Security Concepts, Networking basic concepts, MSSQL fundamentals, Packet Capture Analysis, Endpoint application stack diagnostics, SMTP Protocol, Windows and Linux memory dump capture and analysis

strace , systemtap , VMware, Symantec, Gdb, Smb, Tcpdump, Cifs, wireshark, Linux, Netapp, Commvault, Nfs, Emc, crash, AI tools, ftrace

Web Services, REST, Javascript, CSS, SFRA, Debugging, HTML, B2C Commerce Cloud SFCC, SOAP APIs, Troubleshooting, PWA Kit

Ipsec, Wireshark, BGP, Solarwinds, Gcp, Terraform, Ansible, Azure, OSPF, Python, AWS, FWaaS, ZTNA, SWG, SASE, ThousandEyes, CASB, Gre, SD-WAN