Ssh, Dns, Http, Eigrp, BGP, Firewall, Linux, Rip, Network Troubleshooting, OSPF, System Installation, Commissioning, Administration, IGMPv2, IP Networking Protocols, Troubleshooting

macbook , Vpn Configuration, Dns, Exchange Online, DHCP, Microsoft 365, Azure Ad, Macos, Ipad, Lan, Entra ID, Wi-Fi, Mac Mini, Active Directory, iPadOS, Mac Studio, iMac, Time Machine

Dns, DHCP, Intune, Lan, Python, Bash, Microsoft 365, Wan, Vpn, PowerShell, network configurations, Entra ID

Active Directory user access management, ITSM Incident Request handling ServiceNow, M365 support Outlook Teams basic admin, Desktop Support Windows laptops printers, Basic Networking DNS DHCP

Proficient with MS Office applications, Demonstrate skill with measuring and test equipment, Read and understand engineering drawings and specifications, Technical support via phone and email

Desktop Troubleshooting, Citrix, L2 Support, SCCM, Active Directory

ServiceNow UX frameworks, responsive components, automation flows, UI Builder, Workspace development, Next Experience, ITSM modules, Playbook-driven workflows, PA widgets, ITOM integrations, ServiceNow certification

Servicenow, IT Service Management frameworks, ITIL practices, service management documentation

Servicenow, Javascript, Integration Hub, Service catalogs, HR case management, HRSD Pro, Employee workflows, ServiceNow development

Bitlocker, Okta, Itil Processes, Vpn, Microsoft Teams, Global Protect, Incident Service Request and Change processes