Key Responsibilities

Client Engagement & Strategic Leadership
Serve as the primary technology advisor for multiple strategic client accounts
Build and maintain strong relationships with senior client stakeholders
Lead executive-level client interactions, including quarterly business reviews, strategy sessions, and roadmap discussions
Translate complex technical concepts into clear, client-relevant messaging and value propositions
Act as the voice of the client within internal teams to influence priorities and solutions

Account Strategy & Road Mapping

Partner with clients to understand their technology landscape, priorities, and long-term roadmap
Align internal capabilities and solutions to client strategies and upcoming initiatives
Define and evolve account-level technology strategies that support growth, efficiency, and innovation
Ensure consistency and reusability of solutions across programs and projects

Cross-Functional Orchestration

Act as the central point of coordination across IT, architecture, operations, commercial, and delivery teams
Facilitate collaboration across internal and external stakeholders to drive aligned outcomes
Navigate complex organizational structures to connect teams and remove blockers
Lead cross-functional discussions to ensure clarity on scope, priorities, and decisions

Facilitation & Decision Leadership

Commercial & Business Support

Partner with commercial and contracts teams to support proposals, estimates, and statements of work
Contribute to client discussions related to scope, solutions, and value
Support contract negotiations by ensuring alignment between proposed solutions and delivery capabilities
Identify opportunities for growth, expansion, and new business within existing accounts

Oversight & Delivery Enablement

Maintain visibility across client engagements, including progress, risks, and key dependencies
Ensure appropriate follow-up on actions, escalations, and open issues
Guide teams toward solutions without directly managing execution
Act as an escalation point for complex client or delivery challenges

Innovation & Continuous Improvement

Identify opportunities to improve processes, solutions, and client outcomes
Promote the use of standardized, scalable solutions where appropriate
Partner with internal teams to evolve and mature capabilities
Contribute to thought leadership, solution development, and internal best practices

People Leadership & Mentorship

Provide leadership, mentorship, and direction to Client Technology Partner and related roles
Support capability development in areas such as client engagement, facilitation, and strategic thinking
Foster a culture of collaboration, accountability, and continuous improvement
Serve as a senior escalation point for team members

Skills & Experience

Core Capabilities

Strong client-facing communication and executive presence
Ability to translate complex technical topics into business-friendly language
Advanced stakeholder management and influencing skills across all levels
Strong facilitation skills with experience leading large, cross-functional discussions
Ability to navigate ambiguity and drive alignment in complex environments
Strategic thinking combined with practical execution focus

Business & Commercial Acumen

Technical & Domain Awareness

Working knowledge of Software Development Life Cycle (SDLC), validation, and testing practices
Awareness of enterprise systems, data integration, and technology landscapes
Experience in clinical research, life sciences, or regulated environments (preferred)
Ability to engage effectively with technical teams without requiring deep hands-on expertise

Tools & Ways of Working

Proficiency in Microsoft 365 tools (Outlook, Teams, PowerPoint)
Experience with collaboration and tracking tools (e.g., Smartsheet, CRM platforms such as Salesforce) preferred

Experience & Education

Bachelor's degree or equivalent experience required
10+ years of experience in client-facing roles within technology, consulting, or clinical/regulated environments
Proven track record of leading complex, multi-stakeholder engagements
Experience managing strategic accounts and influencing senior stakeholders
This is an individual contributor role with a potential of line management in the future

What Success Looks Like

Director, Client Technology Partner