Job Summary:

We are looking for a proactive and detail-oriented Senior Executive E-commerce Catalogue & Fulfilment with 3–5 years of experience in managing end-to-end e-commerce operations. The ideal candidate will be responsible for catalogue management, marketplace operations, inventory coordination, order processing, and fulfilment across multiple online channels. The candidate should have hands-on experience with leading e-commerce platforms and a good understanding of quick commerce operations.

Key Responsibilities:

Catalogue Management

Create, update, and maintain product listings across e-commerce marketplaces.
Ensure accurate product titles, descriptions, images, specifications, pricing, and attributes.
Manage new product launches and catalogue updates.
Resolve listing issues and optimize product visibility.

Fulfilment & Delivery Management

Manage end-to-end order processing, fulfilment, and dispatch.
Coordinate with warehouse teams for timely picking, packing, and shipping of orders.
Coordinate with delivery partners to ensure on-time delivery.
Track shipments and resolve delivery-related issues.
Monitor order status, cancellations, and delivery performance.

Reverse Logistics

Manage returns, exchanges, and reverse logistics.
Coordinate with warehouse and logistics partners for return pickups and inventory updates.
Monitor return requests and ensure timely processing of refunds and replacements.
Identify and resolve return-related issues to improve customer satisfaction.

Inventory Management

Monitor inventory levels across all marketplaces.
Coordinate stock replenishment to avoid stock-outs.
Maintain inventory accuracy and reconcile stock discrepancies.

Marketplace Operations

Coordinate with marketplace account managers for operational support.
Execute pricing updates, promotions, and campaign activities.
Ensure compliance with marketplace policies and operational guidelines.

Reporting & Analysis

Prepare daily, weekly, and monthly MIS reports.
Track key operational KPIs, including order fulfilment, inventory, returns, and delivery performance.
Identify opportunities to improve operational efficiency and customer experience.

Requirements

Bachelor's degree in commerce, Business Administration, Supply Chain, or a related field.
3–5 years of experience in E-commerce Catalogue Management, Marketplace Operations, and Order Fulfilment.
Hands-on experience with Amazon, Flipkart, Shopify, or similar e-commerce platforms.
Experience with Uniware or any Order Management System (OMS).
Strong knowledge of inventory management and order lifecycle.
Proficiency in Microsoft Excel and MS Office.
Excellent communication, coordination, and problem-solving skills.
Ability to work in a fast-paced environment with strong attention to detail.

Preferred Skills

Knowledge of Quick Commerce platforms such as Blinkit, Zepto, Swiggy Instamart, and Flipkart.
Experience in the FMCG, D2C, Retail, or Consumer Goods industry.

Senior Executive - E-commerce Catalogue & Fulfilment