DDS Consumer Banking Create prepares legal document packages for client maintenance requests supporting North America/Canada locations.

As a Reference Data Associate within Digital Document Services (DDS) Corporate Banking Create, you oversee the review of legal documentation and the capture of key economic and non-economic parameters into JPMorgan Chase systems to support client maintenance. You are accountable for line-of-business metrics, internal service level agreements, and escalations, while partnering with Back Office, Middle Office, Legal, Client Service, and global teams to deliver accurate and well-controlled outcomes. You lead strategic initiatives and continuous improvement efforts by redesigning processes with Operations and Technology partners, ensuring regulatory compliance and fostering a strong performance-promoten culture.

Job Responsibilities

Monitor workflow and support Team Leaders to ensure equitable work distribution and stable daily delivery.
Manage internal SLAs and communicate performance to stakeholders through reporting and scorecards.
Resolve escalations in a time-bound manner, providing regular updates to senior management on BAU and projects.
Coordinate with internal partners (e.g., Legal, Client Service professionals) to resolve disputed points within defined timeframes.
Strengthen process controls to ensure accuracy and compliance with applicable regulatory rules.
Act as a subject matter expert supporting strategic documentation programs and tactical project initiatives.
Plan capacity and contingencies, presenting metrics and insights in operations forums and driving continuous improvement initiatives.

Required qualifications, skills and capabilities

MBA (Finance) with 8+ years experience, or Graduate/Post-Graduate with 8+ years operations experience
Strong knowledge of global bank operating environments, including management/external reporting, and investment banking processes and systems
Proven people leadership and matrix partnership capability, including recruiting, coaching, mentoring, and developing high-performing teams
Strong MS Office proficiency (Outlook, PowerPoint, Excel, Word, Access, Project) with excellent communication and ability to deliver under tight deadlines

Preferred qualifications, skills and capabilities

Experience leading strategic process redesign and continuous improvement initiatives with Operations and Technology teams
Experience owning controls uplift and governance routines to deliver high accuracy and regulatory compliance
Demonstrated capability producing executive-ready reporting, capacity planning, and performance narratives for senior forums
Flexibility to work shifts overlapping with US office hours and manage time-sensitive deliverables across regions