Story Digital - JD: Account Manager

Key Responsibilities:

Client Briefing & Knowledge Transfer:
Act as the primary liaison between clients and internal teams.
Provide clear and detailed client briefs to internal teams, ensuring alignment with campaign objectives and deliverables.
Facilitate the transfer of critical brand information, including downloads and knowledge sharing, to ensure all stakeholders have the required context.
Project & Task Management:
Oversee the daily and weekly pipeline of tasks and projects to ensure smooth workflow and timely delivery with internal teams.
Work closely with internal teams to assign, prioritise, and track work, ensuring adherence to deadlines.
Content Framework Development:
Develop and maintain a structured content framework that aligns with the brand's messaging and objectives.
Ensure content consistency across all communication channels.
Deliverables Tracking & Reporting:
Track daily, weekly, and monthly deliverables to ensure all commitments are being met on schedule.
Manage monthly reporting, gather key performance data, and share critical insights with clients for continued campaign improvement.

Requirements:

Strong organisational and project management skills.
Should know how to operate/work on Slides, Sheet, Document
Excellent communication skills, both written and verbal.
Ability to manage multiple projects and deliverables simultaneously and prioritise effectively.
Strong understanding of deliverables tracking, brand strategy and content management.
Experience in client relationship management and knowledge transfer processes.
Should be well-skilled in client coordination and communication and should be able to speak on calls, messages, and emails.

Experience:

2-3 years of proven experience in account management or client servicing roles in a creative digital agency or similar environment.

Key Account Manager