Sql, AI Tools, Analytics, Experimental Design

crm integration , Ivr, Requirements Gathering, Amazon Connect, Contact centre operations, Stakeholder Management, AI-enabled customer service solutions, Salesforce Service Cloud, Omni-channel customer service platforms, Call Routing, Agile product delivery, Telephony systems

Confluence, Agile, JIRA, Cloud platforms, BPM modelling techniques

crm integration , Ivr, Requirements Gathering, Amazon Connect, Contact centre operations, Stakeholder Management, AI-enabled customer service solutions, Salesforce Service Cloud, Omni-channel customer service platforms, Call Routing, Agile product delivery, Telephony systems

Agile, Scrum, product management, API-driven product development, Desktop web platforms, customer-facing mobile Apps, data-driven decision-making

Tableau, Excel, Account Services, Analytical data interpretation skills, Balance sheet metrics, Payments, Transaction Banking, Cash Management products, Operational legal and compliance aspects, Regulatory frameworks, Commercial Cards, Reporting platforms, eCommerce payments ecosystem, Digital Commerce, Escrow product management, Product governance

Agile Methodologies, Sql, growth hacking, Data Analysis, localization strategy, go-to-market planning

Sql, Python

API-driven product models, managing engineering backlogs, payment infrastructure, Commercial Awareness, running sprint cycles, property management software, usage analytics, prioritisation decisions, discovery and analytics tooling, Retention, travel distribution systems, B2B SaaS, complex technical integration, Amplitude, product management, multi-sided marketplace dynamics, Mixpanel, user adoption