Role : Network Engineer Tier-3
Work Location: Mangalore (WFO)
Shift: Rotational Shifts

Role Overview

We are seeking a highly skilled and driven Senior Networking Engineer to join our team. This role demands a deep understanding of network infrastructure, along with hands-on expertise in Wi-Fi technologies, including Ruckus, Cambium Networks, and MikroTik equipment. The ideal candidate should possess a proficiency level equivalent to or exceeding CCNA, with proven experience in network troubleshooting, maintenance, and configuration.

Required Qualifications

Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers
Experience: 3 to 5 years of experience in network engineering or a related field.

Technical Skills

Strong knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, VLANs, etc.).
Proficiency in WiFi networking concepts and best practices.
Expertise in network troubleshooting tools and techniques.

Preferred Skills

Hands-on experience in network configuration and management.
Familiarity with network monitoring tools.
Basic knowledge of scripting or automation to optimize network tasks.

Soft Skills

Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Ability to prioritize tasks and work efficiently in a fast-paced environment.

Must Requirements

Must be willing to work in a fixed USA Day shift, including weekends.
Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents.

Key Responsibilities

Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment.
Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity.
Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points.

Network Configuration

Participate in the setup and configuration of network devices.
Implement network security measures and ensure compliance with organizational policies.
Conduct routine network maintenance and updates.

Network Protocols

Maintain accurate network documentation, including diagrams, configurations, and procedural documentation.
Assist in preparing network performance reports and analysis.

User Support

Provide technical support to end-users experiencing network issues.
Collaborate with the support team to resolve network-related problems promptly.

Continuous Learning

Stay updated with the latest developments in networking technologies and best practices.
Pursue relevant certifications and training opportunities.

This Role Offers a Clear Path For Career Advancement

Engineer – Networking >> Senior Engineer - Networking >> Subject Matter Expert >> Team Lead/Manager
Alternative paths include Quality Analyst.
This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.

Work Environment

Shifts: 9-hour shifts with rotational changes every month.
The various shifts timings are: 6.00PM IST to 3.00AM IST and 7.30pm IST to 4.30am IST. (Change in shift timings are subject to as per client demand.)
Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Why Join Us

Impactful Work: Make a real difference by helping customers solve their technical problems.
Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
Supportive Team: Join a team that values your contributions and supports your

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Network Engineer!

Network Engineer T3