- Role : Network Engineer Tier-3
- Work Location: Mangalore (WFO)
- Shift: Rotational Shifts
Role Overview
We are seeking a highly skilled and driven Senior Networking Engineer to join our team. This role demands a deep understanding of network infrastructure, along with hands-on expertise in Wi-Fi technologies, including Ruckus, Cambium Networks, and MikroTik equipment. The ideal candidate should possess a proficiency level equivalent to or exceeding CCNA, with proven experience in network troubleshooting, maintenance, and configuration.
Required Qualifications
- Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers
- Experience: 3 to 5 years of experience in network engineering or a related field.
Technical Skills
- Strong knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, VLANs, etc.).
- Proficiency in WiFi networking concepts and best practices.
- Expertise in network troubleshooting tools and techniques.
Preferred Skills
- Hands-on experience in network configuration and management.
- Familiarity with network monitoring tools.
- Basic knowledge of scripting or automation to optimize network tasks.
Soft Skills
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
Must Requirements
- Must be willing to work in a fixed USA Day shift, including weekends.
- Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents.
Key Responsibilities
- Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment.
- Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity.
- Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points.
Network Configuration
- Participate in the setup and configuration of network devices.
- Implement network security measures and ensure compliance with organizational policies.
- Conduct routine network maintenance and updates.
Network Protocols
- Maintain accurate network documentation, including diagrams, configurations, and procedural documentation.
- Assist in preparing network performance reports and analysis.
User Support
- Provide technical support to end-users experiencing network issues.
- Collaborate with the support team to resolve network-related problems promptly.
Continuous Learning
- Stay updated with the latest developments in networking technologies and best practices.
- Pursue relevant certifications and training opportunities.
This Role Offers a Clear Path For Career Advancement
- Engineer – Networking >> Senior Engineer - Networking >> Subject Matter Expert >> Team Lead/Manager
- Alternative paths include Quality Analyst.
- This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.
Work Environment
- Shifts: 9-hour shifts with rotational changes every month.
- The various shifts timings are: 6.00PM IST to 3.00AM IST and 7.30pm IST to 4.30am IST. (Change in shift timings are subject to as per client demand.)
- Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
- Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
- Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.
Why Join Us
- Impactful Work: Make a real difference by helping customers solve their technical problems.
- Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
- Supportive Team: Join a team that values your contributions and supports your
If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Network Engineer!
