Title: L1 Desktop Support Engineer

Experience: 1 Year

Budget: 3lpa

Location: Hyderabad

Employment Type: Full-Time

Key Responsibilitie

sProvide first-level technical support for desktops, laptops, printers, and peripheral devices
.Install, configure, and troubleshoot Windows operating systems and standard business applications
.Respond to user incidents and service requests through ticketing systems, phone, email, or in-person support
.Diagnose and resolve hardware, software, network, and connectivity issues
.Perform user account management activities such as password resets and access requests
.Configure and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive
.Install and update software, patches, and antivirus solutions
.Support printers, scanners, and other IT equipment
.Escalate unresolved issues to L2/L3 support teams as required
.Maintain accurate documentation of incidents, resolutions, and asset information
.Follow IT policies, procedures, and service-level agreements (SLAs)

.Required Skill

s1 year of experience in Desktop Support, IT Helpdesk, or Technical Support
.Good knowledge of Windows 10/11 operating systems
.Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
.Experience with Microsoft Office 365 and Outlook support
.Knowledge of hardware troubleshooting for desktops, laptops, and printers
.Familiarity with ticketing tools such as ServiceNow, Jira, or similar platforms
.Strong problem-solving and troubleshooting skills
.Good verbal and written communication skills

.Preferred Skill

sBasic knowledge of Active Directory and user account management
.Exposure to remote support tools
.Understanding of ITIL processes and service management practices
.Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are an added advantage

.Educatio

nBachelor's degree or Diploma in Computer Science, Information Technology, or a related field

.Soft Skill

.