Title: L1 Desktop Support Engineer
Experience: 1 Year
Budget: 3lpa
Location: Hyderabad
Employment Type: Full-Time
Key Responsibilitie
- sProvide first-level technical support for desktops, laptops, printers, and peripheral devices
- .Install, configure, and troubleshoot Windows operating systems and standard business applications
- .Respond to user incidents and service requests through ticketing systems, phone, email, or in-person support
- .Diagnose and resolve hardware, software, network, and connectivity issues
- .Perform user account management activities such as password resets and access requests
- .Configure and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive
- .Install and update software, patches, and antivirus solutions
- .Support printers, scanners, and other IT equipment
- .Escalate unresolved issues to L2/L3 support teams as required
- .Maintain accurate documentation of incidents, resolutions, and asset information
- .Follow IT policies, procedures, and service-level agreements (SLAs)
.Required Skill
- s1 year of experience in Desktop Support, IT Helpdesk, or Technical Support
- .Good knowledge of Windows 10/11 operating systems
- .Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- .Experience with Microsoft Office 365 and Outlook support
- .Knowledge of hardware troubleshooting for desktops, laptops, and printers
- .Familiarity with ticketing tools such as ServiceNow, Jira, or similar platforms
- .Strong problem-solving and troubleshooting skills
- .Good verbal and written communication skills
.Preferred Skill
- sBasic knowledge of Active Directory and user account management
- .Exposure to remote support tools
- .Understanding of ITIL processes and service management practices
- .Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are an added advantage
.Educatio
- nBachelor's degree or Diploma in Computer Science, Information Technology, or a related field
.Soft Skill
- sCustomer-focused approach
- .Strong communication and interpersonal skills
- .Ability to work in a team environment
- .Willingness to learn and adapt to new technologies
- .Good time management and organizational skills
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