vendor coordination , Servicenow, enterprise IT services, ITIL practices, cross-functional delivery

Scrum, Agile, automation, Microservices, Slas, Soa, Jira, Incident Management, Confluence, cloud-native systems, operational KPIs, MTTR, CSAT, L2 L3 technical support, AI-driven tools, SaaS operations

release management, Apis, Jira, Microservices, Sdlc, Confluence, Agile, Scrum, Agile delivery tools, cloud platforms, CI CD, engineering metrics, Kanban

Sql, Excel, Data Loader, Servicenow, Json, Marketing Cloud, Rest Apis, Data Cloud, Loyalty Cloud, MuleSoft APIs, Salesforce, Bulk API

Agile, Quality assurance, Dashboards, SLA tracking, Risk management, Resource Allocation, PMO tools, Process Improvements

Intune, Okta, Microsoft 365, virtualization, Enterprise Applications, Infrastructure Endpoints, Endpoint platform support, Active Directory, Jira ecosystem, Jira Software, Jira ITSM workflows, Mac management, Jira Service Management

AWS IAM, Grc, Iso 27001, It Compliance, Azure Ad, Cloud IAM, ServiceNow ITAM, Cisa, IT Risk, ServiceNow GRC, It Governance

Agile Methodologies, Project Management, Risk Management, Stakeholder Engagement, Budgeting Skills, performance metrics

Test Automation, Uipath, Rpa, Agile Methodologies, Jira, Intelligent Automation, FinancialForce, Kantata