Duration - 6 months renewable as we multi year engagements

Shift timings - 11:00 AM IST to 8:00 PM IST (Saudi Shift)

Location - WFO (Chennai, Bangalore or Hyderabad)

Job Description

Requirement Gathering & Analysis: Work closely with Saudi-based stakeholders to understand business needs, document functional & technical requirements, and translate them into ServiceNow solutions.
Process Optimization: Analyze existing workflows, identify inefficiencies, and propose ServiceNow-driven improvements for IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), or HR Service Delivery (HRSD).
Solution Design: Collaborate with developers to design scalable and efficient ServiceNow configurations, customizations, and integrations.
Stakeholder Management: Act as a bridge between business users, technical teams, and leadership in Saudi Arabia, ensuring alignment with business goals.
Testing & Validation: Lead UAT (User Acceptance Testing), validate solutions against business requirements, and ensure seamless deployments.
Training & Documentation: Prepare user guides, training materials, and process documentation for ServiceNow modules.
Compliance & Best Practices: Ensure adherence to Saudi Arabian regulatory standards (if applicable) and ServiceNow best practices.

Required Skills & Qualifications:

8-10 years of experience as a Business Analyst, with at least 5+ years in ServiceNow implementations.
Strong expertise in ServiceNow modules (ITSM, ITOM, CSM, HRSD, or ITBM).
Experience working with Middle Eastern clients (preferably Saudi Arabia) and understanding regional business practices could be a plus.
Proficiency in Agile/Scrum methodologies and tools like JIRA.
Excellent communication skills to interact with Arabic-speaking stakeholders (English fluency is mandatory; Arabic is a plus).

ServiceNow Business Analyst